Back to Performance> Responsiveness
ResponsivenessStable
Pillar Trend
12-month score trend
Contributing Signals
Team Heatmap
Responsiveness across teams
Oct
Nov
Dec
Jan
Feb
Mar
Customer Success
74
75
75
76
76
76
Finance
73
73
74
75
75
76
Operations
70
70
71
72
72
72
Product
69
70
71
71
72
72
Sales
68
68
69
69
70
70
Marketing
66
66
67
67
68
68
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What to do next
Build surge coverage
Create adjacent-team coverage for the most time-sensitive workflows so responsiveness is not dependent on one queue owner.
Owner Operations