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Customer Success
Team lead Jordan Kim · 27 people
Team Health Summary
Engagement
86%
Pulse + participation composite
Delivery Health
79%
Commitment confidence
ESG Adoption
77%
Behaviour change index
Headcount Stability
96%
Retention over last 2 quarters
Culture
Culture score
82
+3 pts in 90 days
Culture signals
Key Metrics
What matters most in this team
Belonging
82%
Peer connection is the strongest culture lever
Recognition
74%
Recognition remains less consistent than belonging
Feedback cadence
84%
Most 1:1 follow-ups land within SLA